Lorenzo's Christmas Trees

Policies & Information

Privacy PolicyTerms & ConditionsRefund & Return PolicyDelivery Policy

Privacy Policy

Effective November 4, 2026

Lorenzo's Christmas Trees respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

When you visit our website, place an order, request delivery, subscribe to our mailing list, or contact us, we may collect:

Online payments are processed through our payment service providers. We do not intentionally collect or store complete payment card numbers directly.

How We Use Your Information

Website and Service Providers

Our website operates using Wix. We may share information with service providers that help us operate our website, process payments, fulfill deliveries, and communicate with customers. These providers receive information as necessary to perform their services, subject to applicable privacy and security requirements. We do not sell customer mailing lists.

Email and Text Communications

Customers may choose to receive promotional emails and text messages from Lorenzo's Christmas Trees. Marketing communications are optional and are not required to purchase a Christmas tree. You may unsubscribe from marketing emails using the unsubscribe link. For marketing text messages, you may reply STOP to opt out when supported by the messaging service. Message and data rates may apply. Transactional communications about existing orders may still be sent as permitted by law.

Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functions, shopping cart operations, security, and analytics. Where required, we will provide appropriate notices and choices regarding nonessential tracking technologies.

Data Security and Retention

We use reasonable administrative and technical measures to protect customer information. We retain information for as long as reasonably necessary for business operations, customer service, legal compliance, and recordkeeping.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and any permitted exceptions. Additional privacy rights may apply depending on the laws governing our business and your information.

Changes to This Policy

We may update this Privacy Policy as our business practices or legal requirements change. Updates will be posted on this page with a revised effective date.

Contact Us

Lorenzo's Christmas Trees, 4171 Broadway, Oakland, CA 94611. info@lorenzostrees.com

Terms & Conditions

Effective November 4, 2026

Welcome to Lorenzo's Christmas Trees. By using our website or placing an order, you agree to the following terms, subject to applicable law.

Products and Availability

We offer fresh-cut Christmas trees, including Noble Fir, Douglas Fir, and Silver Tip varieties, along with seasonal accessories. All products are subject to availability. Because Christmas trees are natural products, individual trees may vary in shape, fullness, color, and appearance. Product photographs are representative and may not depict the exact tree delivered.

Pricing and Payment

Prices are displayed in U.S. dollars. Applicable taxes and delivery charges will be calculated or disclosed before purchase. Orders are subject to payment authorization and confirmation. We reserve the right to correct pricing errors and cancel affected orders, with refunds of payments collected for canceled items.

Online Orders

Customers are responsible for providing accurate contact, payment, and delivery information. An order confirmation acknowledges receipt of an order but does not guarantee availability if an inventory or processing error occurs. If an ordered item becomes unavailable, we will contact the customer regarding an alternative or refund.

Delivery Services

Delivery is available to eligible locations within our designated service area. Delivery fees depend on location, tree size, and any additional services requested. Customers must provide an accurate delivery address and reasonable access to the delivery location. Delivery schedules are estimates unless a specific time has been expressly confirmed. If a delivery cannot be completed because of incorrect information or inaccessible premises, additional delivery charges may apply if disclosed and agreed to before the additional service.

Tree Care

Fresh-cut Christmas trees require proper care, including adequate water and suitable placement away from heat sources. Customers are responsible for maintaining their trees after delivery or pickup. We recommend using a properly sized tree stand and regularly checking the water level.

Returns and Refunds

Fresh-cut Christmas tree sales are final, subject to our Refund & Return Policy and applicable consumer protection laws. If a tree arrives damaged, defective, or materially different from the item ordered, customers should contact us promptly so we can review the concern and provide an appropriate resolution. Accessory returns are governed by our published Refund & Return Policy.

Website Content

Website photographs, descriptions, branding, and other original content are provided for personal shopping and informational purposes. Unauthorized commercial reproduction of our original content is prohibited to the extent permitted by law.

Website Availability

We strive to maintain accurate product information and reliable website access, but cannot guarantee uninterrupted website availability. Nothing in these terms excludes responsibilities or consumer remedies that cannot legally be limited.

Contact Information

Lorenzo's Christmas Trees, 4171 Broadway, Oakland, CA 94611. info@lorenzostrees.com

Refund & Return Policy

Fresh-Cut Christmas Trees

All fresh-cut Christmas tree sales are final. Due to the perishable nature of fresh-cut trees, we do not accept returns or exchanges for changes of mind, incorrect size selections, or customer preference.

If a tree is damaged, defective, or materially different from what was ordered, please contact us promptly at info@lorenzostrees.com. We will review the concern and provide an appropriate resolution, which may include a replacement or refund.

Tree Stands and Accessories

Unused accessories may be returned within 7 days of purchase with proof of purchase, provided they are in their original condition. Used or damaged accessories are not eligible for discretionary returns.

Delivery Charges

Delivery fees are nonrefundable once delivery has been completed, except where required by law or where we fail to provide the agreed service.

Customer Satisfaction

We want every customer to enjoy a beautiful Christmas tree. If there is a problem with your purchase, please contact us so we can help resolve it.

Nothing in this policy limits any rights or remedies provided by applicable California law.

Delivery Policy

Local Christmas Tree Delivery

Let us bring the holiday spirit right to your doorstep! Lorenzo's Christmas Trees offers convenient local delivery of fresh-cut Christmas trees throughout Oakland and surrounding communities.

Delivery Rates

Delivery zones are based on driving distance along roads from our tree lot at 4171 Broadway, Oakland, CA 94611, to the customer's delivery address. Delivery charges and availability will be confirmed before an order is accepted.

Delivery Scheduling

Delivery dates and availability are subject to scheduling and order volume. Customers will receive confirmation of their delivery arrangements.

Delivery Requirements

Customers must provide an accurate delivery address and ensure the delivery location is reasonably accessible. Standard delivery includes transportation of your Christmas tree to an accessible ground-level location at your delivery address. Indoor placement, stairs, installation, and special handling are not included in standard delivery and must be arranged separately.

Delivery Changes and Cancellations

Please contact us as soon as possible if you need to change your delivery arrangements. Delivery charges are nonrefundable once delivery has been completed, except where required by law or where the agreed service was not provided.

Questions or Special Deliveries

For deliveries beyond 10 miles, oversized Christmas trees, or special delivery requests, contact info@lorenzostrees.com.

Hours, Parking & Vehicle Loading

Visit Our Christmas Tree Lot

Find Lorenzo’s Christmas Trees at 4171 Broadway, Oakland, CA 94611. We are conveniently located on Broadway, with on-property parking available at the rear of the lot.

Hours of Operation

Monday–Friday: 10:00 AM–9:00 PM
Saturday–Sunday: 9:00 AM–9:00 PM

Complimentary Vehicle Loading

Our team is happy to assist with loading and tying down your Christmas tree on or in your vehicle as a courtesy. Please ensure your vehicle is suitable for transporting the tree, and inspect and confirm that the tree and all straps or tie-downs are secure before leaving. You are responsible for complying with traffic laws and transporting your tree safely.

Loading assistance is provided as a courtesy and at the vehicle owner’s risk, to the extent permitted by law. Lorenzo’s Christmas Trees is not responsible for damage or loss arising from the customer’s transportation of a tree or from the customer’s failure to inspect and secure it, except to the extent caused by our negligence or otherwise required by law. If you have concerns about safely transporting your tree, please ask us about delivery instead.